Why Callingtap · Quality
Enterprise security & analytics
Five layers, one platform — with the Safety layer and the analytics spelled out, including what is drafted, what is not streamed, and what is never scored.
The Safety layer
Consent is recorded in a ledger before calls are used, every action leaves an audit trail, and retention controls purge data on policy. Secrets are encrypted at rest, tenants are isolated from each other, and escalation to a human is always available. These are shipped controls, not aspirations.
Compliance posture — and its limit
No SOC2, HIPAA, GDPR, CCPA or other certification is claimed anywhere on this site — Callingtap holds none. The QA/IN compliance rule sets are drafted and awaiting counsel review; they are not active controls and are never presented as such.
Conversation Intelligence
Per-call goal tracking against published maps, QA subscores copied verbatim from call data — missing stays missing, never zero-filled — and aggregates that always carry their denominators. There is deliberately no composite intelligence score anywhere: a single number would hide more than it reveals.
Live monitoring, honestly bounded
Live-now reads the real active-call registry, and call outcomes carry emotion tags from a closed 12-tag vocabulary. Live transcripts are not streamed — transcripts land after the call. Empty windows return nulls, not zeros, so an empty dashboard never pretends to be data.
Five layers, one platform
Management (workspaces, roles and billing in credits only), Orchestration (agents, follow-ups and handoffs), Safety (the controls above), Business Context (knowledge, CRM context and call history) and Infrastructure (your server, your keys). Every layer maps to something shipped — nothing here is a roadmap item presented as a product.